Thank you for shopping at Ruvine Beauty. At Ruvine Beauty, we want our customers to be completely satisfied with their purchases. We recommend you to read our return and

refund policy prior to making any purchase from our website. 

SHIPPING CHARGES 

  • Our standard delivery charges per order are as follows:
  • Orders of RM 500 and above are entitled to delivery free of charge within Malaysia and Singapore.
  • For West Malaysia, the delivery charge is RM 7.50 for those orders below RM 500.
  • For East Malaysia, the delivery charge is RM 16.00 for those orders below RM 500.
  • For Singapore, the delivery charge is RM 15.00 for those orders below RM 500.

SHIPPING POLICY

  • All orders are subject to processing before being accepted and shipped. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use DHL ecommerce as our standard delivery courier. All the orders will be processed and delivered within  – 7 business days (West Malaysia) , 5 – 7 business days (East Malaysia).
  • Once an order has been placed, you are not allowed to change the shipping address. We recommend carefully reviewing the shipping address before finalising your order to ensure accuracy.

REFUND & EXCHANGE POLICY

  • All the sales are finals. We encourage you to reach out to us before buying should you have any questions about a specific product. 
  • Ruvine Beauty does not offer refunds or exchanges on any products, unless it arrives to you damaged and/or broken. In such a case, please send a photo of the damaged items to [email protected] within 24 hours upon receipt of your package and we will gladly replace it for you. We may ask you to send us the broken item.

DAMAGES & ISSUES

  • Please inspect your order upon reception and contact us at [email protected]
  • immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • Ruvine Beauty will exchange products if the returned products were received by the purchaser in damaged condition or were incorrectly sent by contact us immediately.
  • Ruvine Beauty reserves the right to request for any photo evidence and/or to request you to bring the said damaged/defective or wrong item in its original packaging together with the original receipt and original packaging that come with it for our inspection. If the product has been used or damaged by the customer, there will not be any refund. PEAK LIVING will also not be responsible if your shipment is lost during the return transit. The only returned address will be: 

Alocal Brand Sdn Bhd, 75-1, Jalan Radin Bagus Bandar Sri Petaling, 57000 Kuala Lumpur W.P. Kuala Lumpur, Malaysia. 

  • Ruvine Beauty reserves the right to research original purchase, limit or decline a refund.

CANCELLATIONS

  • We regret to inform you that any cancellations due to a change of mind will not be accepted. 

SHIPPING

  • Please return the products to this address:

Alocal Brand Sdn Bhd

No. 75-1, Jalan Radin Bagus, Bandar Baru Sri Petaling, 57000 Kuala Lumpur

CONTACT US 

If you have any questions about our Shipping, Return and Refund Policy, please contact us through “Contact Us Form”